Return Policy

Products may be returned within 30 days of the purchase date. All returns require an RMA number, and you must provide a reason for the return. Start your return process here.

🚨 Important: Before submitting a return request, please review our Return Requirements detailed below. Returns that do not meet these conditions (e.g., items not in new, unused condition with original packaging) will be rejected and returned to the sender.

What Are The Requirements for a Return?

  • Eligibility: Returns are accepted within 30 days of the purchase date for items that:
    • Are in new, unused condition.
    • Are returned with all original packaging and documentation.
    • Have not been used, installed, painted, disassembled, or damaged due to improper installation.
  • Ineligible Returns: the following are not eligible for return:
    • Items in non-resalable condition.
    • Items missing parts, hardware, or instructions.
    • Items damaged as a result of improper installation, misuse, or external factors.
    • Items that have been installed, modified, painted or otherwise used.
    • Electronic components, including, without limitation, Engine Control Modules (ECUs) and wire harnesses, are non-returnable due to the nature of electrical components.  
  • Restocking Fee: A 12% restocking fee applies to all returns unless the return is due to an error on our part. 

 

Return Process

Step 1: Initiate a Return: Fill out and submit an RMA Request where you will detail your order number, a brief explanation of the return and photos, if applicable.

Step 2: Approval Process - Wait for Your Request To Be Approved:

  • Your return request will be reviewed to determine whether it meets our return policy.
  • If approved, you will receive an email with the return instructions, return address and an issued RMA number.
  • For approved returns, once approved, you will have an additional 14 days to ship the return. Any return received after 14 days from the date of approval will no longer be accepted.

    Step 3: Prepare/Ship Your Approved Return: 

    • Print the RMA Slip included in your confirmation email and include it inside your return package. 
    • Package the item securely in its original resalable packaging.
    • Use a prepaid, insured, and trackable shipping method such as UPS, FedEx, or USPS to return the item. Customers are responsible for shipping costs unless the return is due to our error and we explicitly notify you otherwise.
    • Shipping Disclaimer: We are not responsible for loss or damage during return shipping. We strongly recommend insuring your package and keeping your tracking information.

      Step 4: Receive & Review: Once we receive your return, please allow us 4-6 business days for inspection.

      Step 5: Refunds:

      • Refunds will be processed once the return is received and approved.
      • If the return meets all requirements, a refund will be processed to your original payment method and you will receive an email of the accepted return.
      • Non-refundable charges: Original shipping costs and handling fees are non-refundable.
      • Processing time: Refunds typically take 5-6 business days to appear, depending on your bank or credit card provider.

         

        Additional Notes

        • Items returned without prior approval or without an RMA number will not be accepted and may, in our discretion, be returned to sender. 
        • If we have made an error on your order, please contact us immediately. Provide us with photos of the incorrect item received, along with the order number, so we can promptly correct the issue. 
        • Returned products must be in the exact condition as received. Any deviations (e.g., missing parts, damaged packaging, or installed parts) may result in the return being denied.
        • Customers are responsible for any additional charges incurred due to improper packaging, fluid leaks, or other damages to shipping equipment.

        If you have any further questions about our return policy, feel free to email us at contact@expertdieselparts.com. We're here to help!

         

        Damages and issues

        Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a resolution. 

         

        Warranty

        We offer manufacturer warranty's based on the specific product. For warranty inquiries, please navigate to our Warranty Policy page.