Return Policy

Return Policy

• Eligibility: Returns are accepted within 30 days of purchase for items that:
• Are in new, unused condition.
• Are returned with all original packaging and documentation.
• Have not been used, installed, painted, disassembled, or damaged due to improper installation.
• Ineligible Returns:
• Items in non-resalable condition.
• Items missing parts, hardware, or instructions.
• Items that have been installed or used.
• Restocking Fee: A 12% restocking fee applies to all returns unless we made an error with your order.

Return Process

Step 1: Initiate a Return: Fill out and submit an RMA Request where you will detail your order number, a brief explanation of the return and photos, if applicable. 

Step 2: Wait for Your Request To Be Approved:

• Once you submit your return request, we will review and approve if your request meets our return policy.
• Once approved, you will receive an email with the return instructions, return address and an issued RMA number. 
• After your return is accepted, you will have an additional 14 days to ship it back. Anything past 14 days will no longer be accepted.

• Write the RMA number clearly on the outside of the shipping container (not the product box).
• Package the item securely in its original resalable packaging.
• Use a prepaid, insured, and trackable shipping method such as UPS, FedEx, or USPS to return the item. Customers are responsible for shipping costs unless the return is due to our error.
• Shipping: We are not responsible for loss or damage during return shipping. Please fully insure the shipment and keep your tracking information.

Step 4: Receive & Review: Once we receive your return, please allow us ~4 business days to inspect the returned item. 

Step 5: Refunds:

• Refunds are issued once the returned item has been received and inspected.
• If the return meets our guidelines, a refund will be processed to your original payment method and you will receive an email of the accepted return.
• Non-refundable charges: Shipping costs and handling fees are non-refundable.
• Refunds typically take 5-6 business days to appear, depending on your bank or credit card provider.

Additional Notes

• Items returned without prior approval or without an RMA number will not be accepted. 
• If we have made a mistake on your order, please email us and provide us with photos of the incorrect part you received, along with the order number.
• Any returned product must be in the same condition as received.
• Customers are responsible for any back charges from the carrier due to improper packaging, fluid leaks, or other damages to shipping equipment.

If you have any further questions about our return policy, feel free to email us at contact@expertdieselparts.com. We're here to help!

To start a return, you can contact us at contact@expertdieselparts.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Warranty

We offer manufacturer warranty's based on the specific product. If you have questions about warranty's please email us at contact@expertdieselparts.com. If your part can still be covered under warranty, once the part is returned to us we will get back to you within 7-10 days with an answer.