FAQ

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, debit cards, and PayPal. We do not accept personal checks or money orders.

HOW MUCH IS SHIPPING? 

Shipping on all products is free. We offer 2-day shipping with Fedex or UPS. We combine shipping on multiple items to save you money. We also offer overnight shipping for an extra charge which can be added at checkout. 

WHAT SHIPPING CARRIERS DO YOU USE?

We use Fedex and UPS Service for our shipping inside the USA. We are slowly expanding to ship internationally in which case, shipping carriers will vary. Once we ship out your order, you will receive an email or text with the name of the shipping carrier and tracking. 

DO YOU SHIP INTERNATIONALLY? WHERE DO YOU SHIP TO?

Yes, we just started offering shipping to Canada, Australia and Great Britain. We will soon expand our shipping capabilities to offer our parts to more countries. If you would like us to ship to your country, email contact@expertdieselparts.com and let us know. 

WHEN WILL YOU SHIP MY ORDER?

We make every effort to ship your order the same business day you complete your purchase if it is completed by 2:00 pm Pacific time M-F, all others will go out the next business day. We will send an email with the tracking number to your registered email address when your package has shipped.

Temporary shipping notice: All orders placed on Friday, Jan 26 will not be shipped until Monday, Jan 29.

WHAT IS YOUR RETURN POLICY? 

We accept returns within 30 days of your purchase. Please visit our Returns Page for more details. 

WHAT IS YOUR WARRANTY POLICY?

Most of our items have a warranty policy. If you have questions about the warranty on a specific product, email us at contact@expertdieselparts.comor send us a message through our contact form. We will get back to you within 24 hours (typically sooner). 

IS THERE ANYONE WHO CAN ANSWER MY QUESTIONS ABOUT SOME PARTS?

Yes, you can send us an email at contact@expertdieselparts.com and we will get back to you as soon as possible.

We also have a mobile support number for texting if that is preferred. Once you email us, you will see the phone number in our signature. 

WHAT MACHINES DO YOU SUPPLY FOR? 

We sell OEM parts compatible for Bobcat, Doosan, Kubota, CAT, John Deere, Bosch, Volvo, Yanmar, New Holland, Isuzu, Hyundai, Daewoo and more. We also provide parts for Daewoo, Hyundai and Doosan excavators, along with Doosan forklifts or lift trucks. If you are looking for parts specific to the Doosan or Hyundai excavators or forklifts, please send us a request by email at contact@expertdieselparts.com. 

I HAVE A DIFFERENT QUESTION. 

For all other questions email us at contact@expertdieselparts.com.